FAQ 2017-01-16T23:50:45+00:00

FAQ

Answers to our most frequently asked questions.

 

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Frequently Asked Questions

We have compiled this last of FAQs in hope you will quickly find the answer to your question. For anything else, please do not hesitate to contact us.

Will using ‘aftermarket’ or recycled parts void my warranty? 2017-01-04T03:12:56+00:00

“No. An ‘aftermarket’ part is a part made by a company other than the vehicle manufacturer or the original equipment manufacturer. A ‘recycled’ part is a part that was made for and installed in a new vehicle by the manufacturer or the original equipment manufacturer, and later removed from the vehicle and made available for resale or reuse. Simply using an aftermarket or recycled part does not void your warranty. The Magnuson-Moss Warranty Act makes it illegal for companies to void your warranty or deny coverage under the warranty simply because you used an aftermarket or recycled part. The manufacturer or dealer can, however, require consumers to use select parts if those parts are provided to consumers free of charge under the warranty.”

Source: https://www.consumer.ftc.gov/articles/0138-auto-warranties-routine-maintenance

 

Do I have to use the dealer for repairs and maintenance to keep my warranty in effect? 2017-01-04T03:13:16+00:00

“No. An independent mechanic, a retail chain shop, or even you yourself can do routine maintenance and repairs on your vehicle. In fact, the Magnuson-Moss Warranty Act, which is enforced by the FTC, makes it illegal for manufacturers or dealers to claim that your warranty is void or to deny coverage under your warranty simply because someone other than the dealer did the work. The manufacturer or dealer can, however, require consumers to use select repair facilities if the repair services are provided to consumers free of charge under the warranty.”

Source: https://www.consumer.ftc.gov/articles/0138-auto-warranties-routine-maintenance

What is you warranty? 2017-01-04T03:00:06+00:00

Our warranty is 2 years 24,000 Miles.

Can I drop my vehicle off after/before hours? 2017-01-04T02:49:12+00:00

Yes, outside of our office we have key envelopes. Fill one out with your information, what kind of service your car needs, drop in the keys, seal it and slip through the mail slot in our front door.

What kind of cars do we service? 2017-01-03T00:05:30+00:00
  • All makes and models.
  • Domestic, Asian & European made cars and we service diesels too.
How far does our courtesy shuttle go? 2017-01-03T00:09:35+00:00

Usually within a 5 mile radius of our shop.

My check engine light was on yesterday but isn’t on today, should I still bring it in? 2017-01-03T00:09:59+00:00

Unless you feel unsafe driving the car, we recommend that you bring in your vehicle when the light is on. Unfortunately, in most cases if we cannot get the car to act up while we have it then we are not able to diagnose why it was on in the first place.

Do we do glass/body repairs? 2017-01-03T00:10:21+00:00

No, we do not.

If I got the code for my check engine light read, do I still need to pay the diagnostic fee even though I already was told what the issue was? 2017-01-04T03:17:54+00:00

Yes, when we diagnose why a check engine light is on, we don’t just plug in a code reader and replace what it says. There are numerous amounts of testing and time being spent to wire it down to exactly what the issue is and why it is setting off your check engine light.

Do we install customer parts? 2017-01-03T00:11:20+00:00

No, we do not.

Make An Appointment

Schedule your visit at Carl’s Car Care using the online form below and give us as many details as possible regarding your car or truck make/model/year and issue.